Digital Contact Center

Your Omnichannel Cloud Contact Center Solution

Connect with your clients wherever they are, through any communication channel, using intuitive and flexible call center software to intelligently manage your inbound and outbound communications. Streamline your customer relations and boost your agents’ productivity.

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Features

Call Center Solution

All-in-one call center and customer service software is a powerful and flexible solution for managing your inbound and outbound contacts across all interaction channels.

Call Center Employee

Optimize your performance in real time

Access intuitive real-time dashboards, activity reports and quality management tools to improve agents’ performance, achieve your business objectives and increase customer satisfaction.

Hotline Consultant

Personalize your customer experience

Access customers’ contextual information with a customer service platform that integrates with the leading CRM applications—Salesforce, Zendesk, Microsoft Dynamics, etc. And with the Salesforce Edition solution, manage your call center directly from Salesforce! 

Support Call

Advanced features that improve customer satisfaction

Automatically route your contacts to the most qualified agent, manage your queues, adjust your customer journeys in real-time based on current events or the customer context, facilitate self-service and more. Our customer service call center solution was designed for an exceptional customer experience.

Call Center

Technology Partners

Trusted Collaborations

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Vocalcom: Contact Center Solutions

Vocal com is a world leader of cloud-based omni channel contact center solutions for customer service, sales, marketing and debt collection

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Microsoft Content Services Gold Partner

Powered by Microsoft 365, Project Cortex, SharePoint, and SharePoint Syntex, we are a certified gold partner for Microsoft 365 Content Services  to support our partners delivering solutions that make the transformation of your content management approach practical and attainable.