Industries (Infas ME)

  Industries

Infas ME has been actively serving four primary industries.

  • Government

    The emerging transformation towards e-governance, more particularly Government-to-Citizen (G2C) and Government-to-Business (G2B) services, aims at reducing dependence on paperwork and decoupling the service application and service execution locations. E-government requirements primarily involve the construction of well-designed portals through which services could be requested and delivered.

    Examples of implementations in this industry include:

    • Creation of a SharePoint-based intranet collaboration portal enabling access to 12 departments with a total of nearly 180 employees on a daily basis. Through the portal, users can among other things, share documents, images and events; participate on discussion boards; observe news feed; and view their vacation balances.
    • Development of an online application portal allowing members to apply to 8 different categories, each with its own e-form. Members are also capable of editing application drafts before submission and tracking the statuses of their applications. On the other hand, members of the organization are able to manage these members and their applications. Finally yet importantly, audit reports are generated displaying all the operations every member has performed.
    • Development of a SharePoint-based portal containing a bilingual dictionary of words and terms accessible to the public. Users may look up lexical and technical meanings of these terms and other relevant linguistic elements such as the root and synonyms.
    • Provision of managed services in several areas including: infrastructure management; development of .NET and SharePoint solutions and mobile apps; business intelligence (BI); customer relationship management (CRM); web design and quality control (QC).
    • HR voting system for a governmental institution.
  • Finance & Insurance

    Financial markets may differ in clientele or purpose, but they have much in common in terms of the massive amounts of legal paperwork they need to process around the clock. The financial world deals with a lot of transaction requests, claims, receipts, paper checks, payment orders, statements, reports, and the like. In addition to developing information and collaboration portals that enhance achieving business goals, the conversion of existing paperwork in a seamless scanning process and the automation of a consequent financial transaction lifecycle are cornerstones of the digitization of financial businesses.

    Examples of implementations in this industry include:

    • Implementation of EDMS solution enabling tellers to scan documents which are then exported to SharePoint. This solution was then integrated with 2 automated workflows, one for fund transfers and another for trade finance, enabling the archived documents to be retrieved and to go through the approval cycles.
    • Development of a complete SharePoint solution for managing and controlling the commodity trading process, with thousands of purchase orders every year, accessed daily by over 200 concurrent users. The solution included a fully automated commodity trading process with numerous accounting features including clearing & settlement, year-end closing, currency management, chart of accounts, account statements and trial balances.
    • Provision of Search Engine Optimization (SEO) analysis report displaying all the weaknesses in the client’s online content (such as websites, social media pages etc) and then implementations took place accordingly to fix these weaknesses such that the online content better abides by Google’s SEO recommendations.
    • Provision of Web Performance Optimization (WPO) analysis report displaying all the weaknesses in client’s website due to defects in infrastructure and then implementations took place accordingly to enhance the website’s performance.
    • Localization of client’s website to have an Arabic version in addition to the already existing English version.
    • Deployment of a full suite of Microsoft Enterprise applications including SharePoint 2013, SQL Server 2012, Exchange server, and Office 2013.
  • Telecommunications

    Telecommunications service providers have adopted a process-based approach to manage the axes of businesses, services, and technical operations. IT Service Management (ITSM) standards specify automation processes for managing new orders, faults and incidents, change and transition, network and customer configuration, infrastructure assets, and much more. SME providers may find that one integrated solution could support excellent information and collaboration, process automation, and business intelligence for managing and sharing critical liquid knowledge across organizations. Telecoms billing operations is another area where document management solutions may come in handy to facilitate the digital transformation of paper to electronic invoicing and reporting.

    Examples of implementations in this industry include:

    • Handling of end-to-end operation of all services of a telecom company using EMC Captiva and EMC Documentum. These services include:
      • Development of a complete SharePoint solution for managing and controlling the commodity trading process, with thousands of purchase orders every year, accessed daily by over 200 concurrent users. The solution included a fully automated commodity trading process with numerous accounting features including clearing & settlement, year-end closing, currency management, chart of accounts, account statements and trial balances.
      • Provision of Search Engine Optimization (SEO) analysis report displaying all the weaknesses in the client’s online content (such as websites, social media pages etc) and then implementations took place accordingly to fix these weaknesses such that the online content better abides by Google’s SEO recommendations.
      • Provision of Web Performance Optimization (WPO) analysis report displaying all the weaknesses in client’s website due to defects in infrastructure and then implementations took place accordingly to enhance the website’s performance.
      • Localization of client’s website to have an Arabic version in addition to the already existing English version.
      • Deployment of a full suite of Microsoft Enterprise applications including SharePoint 2013, SQL Server 2012, Exchange server, and Office 2013.
  • FMCG Distribution

    Fast Moving Consumer Goods (FMCGs) are products that are consumed for a short period of time and constantly require replacement such as foods, skin care products, detergents etc. FMCGs are normally sold in massive amounts in groceries, supermarkets, and hypermarkets, which is why in an FMCG business typically consists of hundreds of invoices processed daily. This is where digitization would come in handy using Electronic Document Management Systems (EDMS).

    Examples of implementations in this industry include:

    • Implementation of a complex SharePoint-based EDMS for managing credit invoices. On a daily basis, between 6,000 and 7,000 credit invoices (of which there are 3 types) from almost 20 departments need to be scanned, archived and validated.

      The process begins with scanning where an OCR feature in the system captures each invoice number, which in turn generates some predefined index field values depending on the selected scanning job.Next, the invoices are exported to SharePoint, ready to be archived. The electronic archiving system represents the physical storage facility of the company with 6 folder levels: Invoices are archived into batches, into files, into shelves, into rooms, into locations, and finally into the storage facility itself.

      7 After the archiving process is complete, accountants retrieve the invoices to ensure that they have been stored in the right locations and that all the data is correct after which they mark the invoices as “validated” on the system.

      In addition, accountants are now able to search easily for any invoice by its number, customer name etc. and a specific group of invoices could easily be compiled with a generated summary file to be submitted to the bank the company deals with.